Handbook of Research on Managing and Influencing Consumer Behavior (Hardcover) (ISBN-13: 9781466665477)

In recent years, all types of businesses have increasingly focused on the importance of the relationship with the customer. Customer knowledge management has become a well-known term used in the business and academic worlds for understanding how to control consumer behavior. The Handbook of Research on Managing and Influencing Consumer Behavior discusses the importance of understanding and implementing customer knowledge management and customer relationship management into everyday business workflows. This comprehensive reference work highlights the changes that the Internet and social media have brought to consumer behavior, and is of great use to marketers, businesses, academics, students, researchers, and professionals.

Author: Hans-Ruediger Kaufmann
ISBN-10: 1466665475
ISBN-13: 9781466665477
Publisher: Business Science Reference
Language: English
Published: 10/31/2014
Pages: 728
Format: Hardcover
Weight: 4.50lbs
Size: 11.00h x 8.50w x 1.63d