Happy Customers Faster Cash India edition: A guide to effective communication in financial Customer Relationship Management (Paperback) (ISBN-13: 9781514376317)

Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe. Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. He develops, organizes and conducts workshops, trainings and seminars. He frequently writes articles and is the author of several books. www.wcmconsult.com marcel.wiedenbrugge@wcmconsult.com

Cliff Wynn
Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has also worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. He has built up a considerable knowledge of running a training business plus has 'hands on' experience of telephone and doorstep collections, compliance, consumer credit licence applications and tracing. During his career Cliff has worked with many large organizations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association. www.rkbusinesstraining.co.uk cliff@rkbusinesstraining.co.uk

Minesh Gandhi
Minesh Gandhi is the founder, managing director and promoter of Mira Inform Private Limited, Mira Inform Japan Limited and Mira Inform America. He has a background in commerce and finance having graduated in financial management from Mumbai University. He has over 35 years of experience in the Business Information field. He regularly writes a Monthly Newsletter which is read by nearly 2 million readers globally. He has travelled in India and overseas to more than 30 countries and established a network of professionals across the globe. He regularly gets invitations either as a speaker or as a guest from trade and business communities, including educational institutes such as St. Gallen University, St. Gallen, Switzerland. www.mirainform.commineshgandhi@mirainform.com