Hotel and Hospitality English (Paperback) (ISBN-13: 9780007431984)

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.

-24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.
-4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
-The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.
-The audio CD provides valuable listening practice to accompany each unit.