Hotel Operations and Management (Hardcover) (ISBN-13: 9781787153486)

Hospitality Industry Overview: Provide a comprehensive overview of the hospitality industry, including its history, evolution, and current trends, with a focus on the role of hotels within the broader hospitality sector. Hotel Operations: Cover all aspects of hotel operations, including front office operations, housekeeping, food and beverage management, revenue management, facilities management, and guest services, with practical guidance on day-to-day management tasks and best practices. Financial Management: Discuss financial management principles and practices in hotel operations, including budgeting, forecasting, cost control, revenue optimization, and financial analysis, with a focus on maximizing profitability and return on investment (ROI). Leadership and Human Resource Management: Explore leadership and human resource management in the hotel industry, including recruitment and training of staff, employee motivation and engagement, performance management, and diversity and inclusion initiatives, with a focus on building a positive organizational culture and fostering teamwork and collaboration.