How Mediation Works (Hardcover) (ISBN-13: 9781107024274)

Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants. This book is no. 34 in the Studies in Interactional Sociolinguistics series. In some copies, it has mistakenly been printed as no. 33.

Author: Angela Cora Garcia
ISBN-10: 1107024277
ISBN-13: 9781107024274
Publisher: Cambridge University Press
Language: English
Published: 08/15/2019
Pages: 284
Format: Hardcover
Weight: 1.20lbs
Size: 9.20h x 6.37w x 0.68d