How to Communicate Effectively: Read and Learn (Paperback) (ISBN-13: 9781984116741)

Here's how you can quickly and easily get to learn all you want to know about "How to Communicate Effectively" without leaving your home That effective communication is the passing of information and confirming it has been received and understood correctly. Whether we are writing or speaking, trying to persuade, inform entertain, explain, convince or educate or any other objective behind the particular communication task we are engaged in. There are four general objectives: To be received - heard or read To be understood To be accepted To get action And when we fail to achieve any of these, we have failed to communicate. It will enable you to learn to understand Written Communication: Permanent, Available for reference, Providing evidence, You have the information in front of you, The Spoken Word, You can get immediate feedback, You can tell by their expression if you are understood, The Listener has chance to ask questions Sounds too good to be true? Well, it isn't if you have the right information. But instead of knocking yourself out trying to come up with just the right Information, you can now have it inside a new book called: "How to Communicate Effectively" I know you're probably still sceptical and a bit on the conservative side, but think about this - if you keep doing the same things over and over again - you'll only succeed in getting the same results. Which of These Powerful Techniques Could You Use after Learning? Effective communication Barriers to communication Types of questions and when to use them Listening skills The dangers of not listening Barriers to listening Using the telephone Advantages of positive attitude Avoid the pitfalls of professional image How to control the caller? Handling Angry Callers Handling Abusive Callers Handling other difficult situations Assertive, aggressive and non-assertive behaviour How to provide good customer care for the blind and vision impaired Types of communication Six 'C's of effective communication Telephone communication Assertive communication Barriers to communication Non-verbal communication Types of questions and how to use them Listening skills Note taking Public speaking

Author: Clive Harman
ISBN-10: 1984116746
ISBN-13: 9781984116741
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 01/22/2018
Pages: 106
Format: Paperback
Weight: 0.34lbs
Size: 9.02h x 5.98w x 0.22d