How to Talk to Customers by Berenbaum, Diane

How to Talk to Customers (Hardcover) (ISBN-13: 9780787987527)

Vendor: Diane Berenbaum
Product type: Books
Format: Hardcover
$26.00
$26.00
$26.00
Subtotal: $26.00
How to Talk to Customers by Berenbaum, Diane

How to Talk to Customers

$26.00
How to Talk to Customers by Berenbaum, Diane

How to Talk to Customers

$26.00
Format: Hardcover
Description
Description
x
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com



Author: Diane Berenbaum, Tom Larkin
ISBN-10: 0787987522
ISBN-13: 9780787987527
Publisher: Jossey-Bass
Language: English
Published: 03/30/2007
Pages: 224
Format: Hardcover
Weight: 1.10lbs
Size: 9.30h x 7.10w x 0.80d
By Diane Berenbaum
By Diane Berenbaum
x

The Authors

Diane Berenbaum, a senior vice president and owner of Communico Ltd., has helped foster and build strong, long-lasting client relationships for the company. Diane has authored numerous articles and has delivered training and coaching services to both senior leadership teams and front-line associates for over twenty-five years.

Tom Larkin, a senior vice president and owner of Communico Ltd., is an authority on customer service initiatives and customer relations training and development. His work in the training and education field spans more than thirty years. He continues to work with senior leadership teams in a variety of industries.

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