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Implementing and Improving ITSM: A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color (Paperback) (ISBN-13: 9781723127441)
Vendor:
Jeffrey Tefertiller
Product type:
Books
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Description
xThis book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program. This is the second edition, offered in full color.
Author: Jeffrey Tefertiller
ISBN-10: 1723127442
ISBN-13: 9781723127441
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 07/14/2018
Pages: 276
Format: Paperback
Weight: 1.13lbs
Size: 9.00h x 6.00w x 0.72d
Author: Jeffrey Tefertiller
ISBN-10: 1723127442
ISBN-13: 9781723127441
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 07/14/2018
Pages: 276
Format: Paperback
Weight: 1.13lbs
Size: 9.00h x 6.00w x 0.72d
By Jeffrey Tefertiller
xJeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice.
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