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Implementing and Improving ITSM: A leader's guide to implementing and Enterprise IT Service Management (Paperback) (ISBN-13: 9781986280877)
Vendor:
Jeffrey Tefertiller
Product type:
Books
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Description
xThis book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program.
Author: Jeffrey Tefertiller
ISBN-10: 198628087X
ISBN-13: 9781986280877
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 03/06/2018
Pages: 294
Format: Paperback
Weight: 0.87lbs
Size: 9.02h x 5.98w x 0.62d
Author: Jeffrey Tefertiller
ISBN-10: 198628087X
ISBN-13: 9781986280877
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 03/06/2018
Pages: 294
Format: Paperback
Weight: 0.87lbs
Size: 9.02h x 5.98w x 0.62d
By Jeffrey Tefertiller
xJeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice.
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