Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success (Paperback) (ISBN-13: 9780367382629)

With an abundance of improvement methodologies and frameworks quickly gaining momentum, many question where to begin. This book surveys and integrates the quantitative improvement approaches gaining popularity-including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card-to show you exactly where to begin. It details a practical methodology for building a measurements framework with the ability to monitor events and provide a feedback loop for analysis, goal, and strategy adjustments.