Improving Healthcare & Retail Customer Experiences (Paperback) (ISBN-13: 9780578729831)

When customers are disappointed with a product or service at any touchpoint along their journey, they tend to tell more people about their experience than when they are pleased. This refreshingly candid book offers easy-to-implement ways that managers of healthcare and retail organizations can delight their customers. If managers accomplish this "Job 1" task, their customers will not only return, but will also become ambassadors of that product or service.

Author: Theresa M. Gargano-Adamski
ISBN-10: 0578729830
ISBN-13: 9780578729831
Publisher: Theresa M. Gargano-Adamski
Language: English
Published: 09/06/2020
Pages: 122
Format: Paperback
Weight: 0.36lbs
Size: 8.50h x 5.50w x 0.29d