Insight Mediation Learning Guide (Paperback) (ISBN-13: 9781988657448)

This guide to learning about Insight Mediation takes a practice-based approach to explain how listening, learning and understanding generate insights that can change the threats and defensiveness driving interpersonal and small group conflict. Written for practicing mediators and trainers, it is also a valuable resource for anyone working with people in conflict to move them from defensiveness to discovery, and from discord to connection.