Instant Manager: Getting Results (Paperback) (ISBN-13: 9780340947357)

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life. Getting Results provides a readable and practical introduction to the subject, including: Managing a project and/or projects Managing processes Marketing for non-specialists Solving service; problems Improving customer service Understanding your market Putting customers first Managing customer service; Improving performance. Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Author: Bernice Walmsley
ISBN-10: 0340947357
ISBN-13: 9780340947357
Publisher: Instant Manager
Language: English
Published: 11/27/2009
Pages: 258
Format: Paperback
Weight: 0.45lbs
Size: 7.70h x 5.00w x 0.60d