Integrating Quality and Risk Management in Logistics (Hardcover) (ISBN-13: 9781803565330)

This book focuses on the integration of quality and risk management in logistics. It examines theoretical and practical guidelines and addresses the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment. Chapters discuss changes in quality and risk management in logistics, research methodologies, and the risks of non-conforming services. The book also includes a Logistics Services Satisfaction Survey. The analyses presented give us a reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.

Author: Marieta Stefanova
ISBN-10: 1803565330
ISBN-13: 9781803565330
Publisher: Intechopen
Language: English
Published: 03/23/2022
Pages: 124
Format: Hardcover
Weight: 0.88lbs
Size: 9.61h x 6.69w x 0.31d