Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution: Quality and Service Management in the (Hardcover) (ISBN-13: 9789811230349)

How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution -- Industry 4.0 -- are regarded and used as opportunities for survival and further growth.

Author: Su Mi Dahlgaard-Park
ISBN-10: 981123034X
ISBN-13: 9789811230349
Publisher: World Scientific Publishing Company
Language: English
Published: 01/18/2021
Pages: 536
Format: Hardcover
Weight: 1.94lbs
Size: 9.00h x 6.00w x 1.19d