Knowledge Management and Drivers of Innovation in Services Industries (Hardcover) (ISBN-13: 9781466609488)

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

Author: Patricia Ordóñez de Pablos
ISBN-10: 1466609486
ISBN-13: 9781466609488
Publisher: Information Science Reference
Language: English
Published: 04/30/2012
Pages: 350
Format: Hardcover
Weight: 2.42lbs
Size: 11.00h x 8.50w x 0.81d