Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity (Hardcover) (ISBN-13: 9780367503277)

James William Martin is a Lean Six Sigma consultant and Master Black

Belt for 25 years and has trained and mentored several thousand executives,

champions, Black Belts, and Green Belts in process improvement methods

including manufacturing, services, and supply chain applications. He

led successful Lean Six Sigma assessments across Japan, China, Korea,

Singapore, Malaysia, Th ailand, Australia, North America, and Europe. Th is

work included organizations in hardware, soft ware, computer security,

retail sales, banking, insurance, fi nancial services, measurement systems,

automotive, electronics, aerospace component manufacturing, electronic

manufacturing, controls, building products, industrial equipment, and

consumer products. He served as an instructor at the Providence College

Graduate School of Business for 20 years. He holds an MS in Mechanical

Engineering, Northeastern University; an MBA, Providence College; a BS,

Industrial Engineering, University of Rhode Island; several patents; and he

has written numerous articles on process improvement.