Making Customer Satisfaction Happen (Hardcover) (ISBN-13: 9780412589201)

This book provides the focus for an organisation's Total Quality Management process; the achievement of world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

Author: R. M. McNealy
ISBN-10: 0412589206
ISBN-13: 9780412589201
Publisher: Springer
Language: English
Published: 09/30/1994
Pages: 192
Format: Hardcover
Weight: 0.93lbs
Size: 9.49h x 6.37w x 0.66d