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This book demonstrates how to organize and manage change, so that improvements become the new way of life. Fundamental organizational performance techniques are introduced, and the book has a decidedly human focus that supplements the familiar diagnostic tools associated with six-sigma and process improvement projects.
John Schultz has taught for over 20 years and was a program director administering an Advanced Technical Certificate program in Quality Management. In addition, he has 25 years experience as a consultant, technical services manager, and product development engineer. He is the author of magazine and journal articles on performance improvement and system change.
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Take 20% off your first order
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