Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide (Paperback) (ISBN-13: 9780471039716)

A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations
* By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.

Author: Madelyn Burley-Allen
ISBN-10: 0471039713
ISBN-13: 9780471039716
Publisher: Wiley
Language: English
Published: 05/01/1995
Pages: 240
Format: Paperback
Weight: 1.08lbs
Size: 9.22h x 7.50w x 0.55d