Managing Interpersonal Conflict (Paperback) (ISBN-13: 9780803933125)

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.

To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Author: William A. Donohue, Robert Kolt
ISBN-10: 0803933126
ISBN-13: 9780803933125
Publisher: Sage Publications
Language: English
Published: 07/01/1992
Pages: 171
Format: Paperback
Weight: 0.66lbs
Size: 8.82h x 6.32w x 0.52d