Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups by Carpenter, Susan L.

Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups (Paperback) (ISBN-13: 9780787957421)

Vendor: Susan L. Carpenter
Product type: Books
Format: Paperback
$65.00
$65.00
$65.00
Subtotal: $65.00
Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups by Carpenter, Susan L.

Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

$65.00
Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups by Carpenter, Susan L.

Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

$65.00
Format: Paperback
Description
Description
x
For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes

Author: Susan L. Carpenter, W. J. D. Kennedy
ISBN-10: 0787957429
ISBN-13: 9780787957421
Publisher: Jossey-Bass
Language: English
Published: 08/07/2001
Pages: 320
Format: Paperback
Weight: 0.95lbs
Size: 8.98h x 6.02w x 0.86d

Review Citation(s):
Reference and Research Bk News 11/01/2001 pg. 82
By Susan L. Carpenter
By Susan L. Carpenter
x
SUSAN L. CARPENTER is a mediator and trainer. She is thefounding director of the Program for Community Problem Solving inWashington, D.C. and a founding board member of the InternationalAssociation of Public Participation. She was the associate directorof ACCORD Associates, a nonprofit conflict management organizationin Boulder, Colorado for ten years.

W.J.D. KENNEDY was the executive director of ACCORDAssociates for fourteen years. He has consulted with a wide varietyof private organizations and city, county, state, and federalagencies.

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