Managing Web Service Quality: Measuring Outcomes and Effectiveness (Hardcover) (ISBN-13: 9781605660424)

Web services are increasingly important in information technology with the expansive growth of the Internet. As services proliferate in domains ranging from e-commerce to digital government, the need for tools and methods to measure and guide the achievement of quality outcomes is critical for organizations. Managing Web Service Quality: Measuring Outcomes and Effectiveness focuses on the advances in Web service quality, covering topics such as quality requirements, security issues, and development and integration methods of providing quality services. Covering both technical and managerial issues related to Web service quality, this authoritative collection provides academicians, researchers, and practitioners with the most advanced research in the field.

Author: Khaled M. Khan
ISBN-10: 1605660426
ISBN-13: 9781605660424
Publisher: Information Science Reference
Language: English
Published: 10/31/2008
Pages: 420
Format: Hardcover
Weight: 2.80lbs
Size: 11.00h x 8.60w x 1.00d

Review Citation(s):
Scitech Book News 12/01/2008 pg. 155