Mastering Civility: A Manifesto for the Workplace (Hardcover) (ISBN-13: 9781455568987)

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Author: Christine Porath
ISBN-10: 1455568988
ISBN-13: 9781455568987
Publisher: Balance
Language: English
Published: 12/27/2016
Pages: 240
Format: Hardcover
Weight: 0.75lbs
Size: 8.20h x 5.60w x 1.10d

Review Citation(s):
Shelf Awareness 01/13/2017
Publishers Weekly 10/17/2016
Library Journal 12/01/2016 pg. 104