Mastering Microinteractions (Mass Market Paperbound) (ISBN-13: 9781788609838)

It's easy to focus on the big things when you're a leader - strategy, presentations, projects, deadlines. But it's the little things that make all the difference: the day-by-day micro-interactions that build (or break) relationships. By paying attention to everyday habits, behaviours and language, you can transform both how you show up as a leader and the results you achieve - in just 6 minutes!