Measure What Matters to Customers: Using Key Predictive Indicators (Kpis) by Baker, Ronald J.

Measure What Matters to Customers: Using Key Predictive Indicators (Kpis) (Hardcover) (ISBN-13: 9780471752943)

Vendor: Ronald J. Baker
Product type: Books
Format: Hardcover
$80.00
$80.00
$80.00
Subtotal: $80.00
Measure What Matters to Customers: Using Key Predictive Indicators (Kpis) by Baker, Ronald J.

Measure What Matters to Customers: Using Key Predictive Indicators (Kpis)

$80.00
Measure What Matters to Customers: Using Key Predictive Indicators (Kpis) by Baker, Ronald J.

Measure What Matters to Customers: Using Key Predictive Indicators (Kpis)

$80.00
Format: Hardcover
Description
Description
x
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

Author: Ronald J. Baker
ISBN-10: 0471752940
ISBN-13: 9780471752943
Publisher: Wiley
Language: English
Published: 10/01/2006
Pages: 208
Format: Hardcover
Weight: 0.93lbs
Size: 9.10h x 6.32w x 0.76d

Review Citation(s):
Reference and Research Bk News 11/01/2007 pg. 103
By Ronald J. Baker
By Ronald J. Baker
x
RONALD J. BAKER, CPA, is the author of The Firm of the Future and Pricing on Purpose, both from Wiley, and Professional's Guide to Value Pricing, Sixth Edition. He is founder of VeraSage Institute, a think tank dedicated to teaching value pricing to professionals around the world. Baker is a frequent speaker and consultant to professional service firms on implementing Total Quality Service and Value Pricing. He has been appointed to the AICPA's Group of One Hundred, a think tank of leaders addressing the future of the CPA profession, and was named to Accounting Today's 2001, 2002, 2003, 2004, and 2005 Top 100 Most Influential People in the profession.

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