Measuring Business Excellence (Hardcover) (ISBN-13: 9780415258227)

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Author: Gopal K. Kanji
ISBN-10: 0415258227
ISBN-13: 9780415258227
Publisher: Routledge
Language: English
Published: 12/20/2001
Pages: 256
Format: Hardcover
Weight: 1.13lbs
Size: 8.90h x 6.82w x 0.77d