Message Received: 7 Steps to Break Down Communication Barriers at Work (Hardcover) (ISBN-13: 9781260456356)

The action plan you need to ensure everyone's understood--digitally and across generations

According to social scientist and award-winning CEO Dr. Mary Donohue, we communicate ineffectively at work a staggering 80% of the time From the tone of an email to the almost-but-not-quite eye contact of a video conference app, today's tech has increased the speed and scope of our communications--as well as the opportunities to misunderstand each other completely. This lack of effective communication is a leading cause of workplace stress.

In this widely anticipated and deeply researched book, Dr. Donohue, a victim of workplace stress herself, lays out a seven-step solution to give you the tools you need to make communication a cure for workplace stress, not a cause--even (especially) when you're working with a generationally diverse team. Discover what's at the root of the problem--from misunderstood emails and misinterpreted texts to misconstrued social media posts and missed social cues on Zoom--and learn how to respond to different communication preferences now.

Through helpful charts, case studies, evidence-backed research, and more, you'll walk away with the tools you need to ensure everyone on your team--yourself included--is heard and understood, so there's less time clarifying and more time for everyone to be their best, most productive selves.

Author: Mary E. Donohue
ISBN-10: 1260456358
ISBN-13: 9781260456356
Publisher: McGraw-Hill Companies
Language: English
Published: 09/18/2020
Pages: 240
Format: Hardcover
Weight: 0.95lbs
Size: 9.10h x 6.20w x 1.00d