Metrics 2.0: Creating Scorecards for High-Performance Teams and Organizations (Hardcover) (ISBN-13: 9780313384561)

This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.

Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.

The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.

Author: Ruth Huwe
ISBN-10: 0313384568
ISBN-13: 9780313384561
Publisher: Praeger
Language: English
Published: 04/15/2010
Pages: 368
Format: Hardcover
Weight: 1.60lbs
Size: 9.30h x 6.20w x 1.40d

Review Citation(s):
Reference and Research Bk News 08/01/2010 pg. 101