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Moments of Truth (Paperback) (ISBN-13: 9780060915803)
Vendor:
Jan Carlzon
Product type:
Books
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Description
xThe president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Author: Jan Carlzon
ISBN-10: 0060915803
ISBN-13: 9780060915803
Publisher: Harper Business
Language: English
Published: 02/15/1989
Pages: 160
Format: Paperback
Weight: 0.28lbs
Size: 7.96h x 5.29w x 0.42d
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