Obtaining Value from Big Data for Service Delivery (Paperback) (ISBN-13: 9781631572227)

Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.

Author: Stephen H. Kaisler, Frank Armour, J. Alberto Espinosa
ISBN-10: 1631572229
ISBN-13: 9781631572227
Publisher: Business Expert Press
Language: English
Published: 12/21/2015
Pages: 188
Format: Paperback
Weight: 0.61lbs
Size: 9.00h x 6.00w x 0.43d