Operational Leadership (Paperback) (ISBN-13: 9781606491126)

Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology.

Author: Andrew Spanyi
ISBN-10: 1606491121
ISBN-13: 9781606491126
Publisher: Business Expert Press
Language: English
Published: 08/20/2010
Pages: 107
Format: Paperback
Weight: 0.34lbs
Size: 9.00h x 6.00w x 0.22d