PayPal Dispute Resolution: The Complete Guide For Business Owners (Paperback) (ISBN-13: 9798544511557)

Being a seller does not mean you have to get the lower hand on a dispute

Not knowing how to handle a PayPal Dispute and mispractice are surely be one of the main reasons disputes are lost.

The following factors can surely increase your odds of winning a claim:

• Knowing what constitutes and what not constitutes Unauthorized Transaction, Item Not as Described, Item Not Arrived, will surely help you draft a much better dispute/claim reply by having arguments pursuant to PayPal Terms and Conditions.
• Thinking like a lawyer: Knowing a PayPal dispute or claim between seller and buyer falls under PayPal Seller Protection. Unlike a lawsuit where you might need the representation of a lawyer, in this PayPal dispute/claim process you don't need the representation of a lawyer, but you need to act as the lawyer and the business person when submitting your arguments, hence you will act both as the defendant and as your own lawyer to say it in some way.
• Strong terms & conditions and business practices: the most common practices needed to protect your business from claims from a legal and business perspective.
• Know the procedure: Acknowledging the difference between a dispute and a claim, and the basics of the dispute/claim procedure.
• Being aware that Customers can unreasonably open disputes/claims.

Forewords

Handling a dispute is not something you should take lightly as it can make you lose money due to malpractice, which can be avoided by reading this book. A dispute has to be won before it is opened by the Customer, meaning you should not take a passive approach and think ahead, pathing the way before a case is brought.

Having clear and strong terms and conditions on your site, notices, understanding how the platform where the dispute is brought works and its relevant T&Cs, providing relevant proof and arguments, and good previous communication with the Customer can surely increase your odds of winning the dispute.

This book will provide:

1. Share of personal professional experience when handling disputes.
2. Ways and practices to prevent a dispute.
3. Language to improve or add to your terms and conditions.
4. Explanation of the reasons why Customers can open Disputes (item not received, item significantly not as described, unauthorized transaction), what they consist of pursuant to PayPal T&C, ways to prevent them, etc.
5. Acknowledgment of relevant PayPal T&Cs that can help you win the most common and usual cases.
6. Claim Response Template Examples for each dispute reason.
7. How to Respond to the Claim.
8. Appeal PayPal resolution.
9. Customer Service Precautions to path the way in case of a disputes