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Perfect Phrases for Healthcare Professionals: Hundreds of Ready-To-Use Phrases (Paperback) (ISBN-13: 9780071768337)
Vendor:
Masashi Rotte
Product type:
Books
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Description
xTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.
Perfect Phrases(TM) for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:
- Respond to patients' concerns empathetically and professionally
- Resolve confl icts with colleagues and staff members
- Break bad news with clarity and sensitivity
- Deal with suspected child abuse or other illegal activity
- Disclose medical errors with honesty and tact
Author: Masashi Rotte, Bernard Lopez
ISBN-10: 0071768335
ISBN-13: 9780071768337
Publisher: McGraw-Hill Companies
Language: English
Published: 12/08/2011
Pages: 144
Format: Paperback
Weight: 0.32lbs
Size: 8.00h x 5.06w x 0.37d
By Masashi Rotte
xMasashi Rotte, M.D., is a physician practicing emergency medicine at Thomas Jefferson University Hospital in Philadelphia.
Bernard Lopez, M.D., M.S., is the Assistant Dean of Student Affairs and Career Counseling and Vice Chair, Academic Affairs, Department of Emergency Medicine at Jefferson Medical College.
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