Performance contracting and service delivery (Paperback) (ISBN-13: 9786200500670)

In spite of the several public service reform programmes that have been rolled out by the government of Kenya, there is declining performance of the public service compared with the quality of service delivery by the NGAOs to the citizens. Numerous measures undertaken before did not provide a framework for guiding behavior towards attainment of results or ensured accountability in finance stewardship. This was until 2003 when the Government outlined its commitment to improve performance, corporate governance and management in the public service through the introduction of performance contracting - as a management tool for measuring performance against negotiated performance targets. This was expected to rationalize public management culture to focus on outputs, efficiency and cost effectiveness by ensuring that top-level managers are accountable for results; public resources are focused on attainment of key national policy priorities of the government; performance is measured, and eventually; performance among public agencies is competitive; budgetary resources are linked to performance targets, and ultimately; reward for work is linked to measurable performance.

Author: Michael Ang'anyo Onyango, Shadrack Kipkoech Sitienei (Ed), Peter Odhiambo Ndege (Ed)
ISBN-10: 6200500673
ISBN-13: 9786200500670
Publisher: LAP Lambert Academic Publishing
Language: English
Published: 01/02/2020
Pages: 212
Format: Paperback
Weight: 0.70lbs
Size: 9.00h x 6.00w x 0.48d