Pick Up the Damn Phone! How People, Not Technology, Seal the Deal (Paperback) (ISBN-13: 9780692727737)

Joanne Black is America's leading authority on referral selling--the only business-development strategy proven to convert prospects into clients more than 50 percent of the time. As the founder of No More Cold Calling, Joanne helps salespeople, sales teams, and business owners build their referral networks to quickly attract more business, decrease operating costs, and ace out the competition every time. An engaging speaker and innovative seminar leader, Joanne is changing the business of sales. In her groundbreaking book, NO MORE COLD CALLING: The Breakthrough System That Will Leave Your Competition in the Dust, Joanne shows readers how to leverage the power of referrals so they get meetings at the level that counts and hit their numbers without hitting the phones. In her new book, Pick Up the Damn Phone!, she examines the links between technology, sales, and referrals--helping readers understand how to effectively leverage technology in sales, and when it's time to put the toys away and have a grown-up, face-to-face conversation. Practicing what she preaches, Joanne has built her business solely through referrals. She works with clients of all sizes--from small and medium-sized businesses to some of the biggest and most recognizable brands in the U.S. A member of the National Speakers Association, Joanne regularly speaks at sales and incentive meetings, sales conferences, and association meetings. She holds a B.A. in English from the University of California at Berkeley and a Certificate in Training and Human Resources Development, with Honors, from the University of California Extension. Joanne resides in the San Francisco Bay Area.