Plunkett's Procedures for the Canadian Medical Administrative Assistant (Paperback) (ISBN-13: 9780443270321)

Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential o?ce procedures required by today's health services administrative assistants in Canada - whether working in a medical o?ce, a complementary care o?ce, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical o?ce administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, ?ling, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and con?dentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust o?ering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.

• Quintessentially Canadian content and viewpoint meets the needs of the medical o?ce assistant and health services administrative assistant in Canada
• Re?ects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
• Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada
• Real-world examples and exercises enable you to delve deeper into key topic areas.
• Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical o?ce environment
• Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions
• Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts
• Clear, engaging, and accessible writing style makes content easy to understand
• Four-colour design and art program illustrates current concepts and improves readability

• UPDATED content re?ects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
• EXPANDED coverage of top-of-mind topics includes con?dentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more
• NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field
• EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension
• NEW Evolve resources include SimChart^(R) for the Medical O?ce exercises and practicum activities
• NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately

Author: Heather D. Ramsay,Marie Rutherford
ISBN-10: 0443270325
ISBN-13: 9780443270321
Publisher: Elsevier
Language: English
Published: 03/24/2026
Pages: 320
Format: Paperback
Weight: 1.19lbs
Size: 10.80h x 8.36w x 0.48d