Process Improvement and Quality Management in the Retail Industry by George, Stephen

Process Improvement and Quality Management in the Retail Industry (Paperback) (ISBN-13: 9780471723233)

Vendor: Stephen George
Product type: Books
Format: Paperback
$148.00
$148.00
$148.00
Subtotal: $148.00
Process Improvement and Quality Management in the Retail Industry by George, Stephen

Process Improvement and Quality Management in the Retail Industry

$148.00
Process Improvement and Quality Management in the Retail Industry by George, Stephen

Process Improvement and Quality Management in the Retail Industry

$148.00
Format: Paperback
Description
Description
x
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company's success.

Author: Stephen George,Chris Thomas,Arnold Weimerskirch
ISBN-10: 0471723231
ISBN-13: 9780471723233
Publisher: Wiley
Language: English
Published: 08/01/2005
Pages: 256
Format: Paperback
Weight: 1.00lbs
Size: 9.16h x 7.52w x 0.55d
By Stephen George
By Stephen George
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STEPHEN GEORGE is a writer and consultant from St. Louis Park, Minnesota. He has consulted with eleven companies that have applied for the Baldrige Award and/or State Quality Awards, five of which have won eight awards, including three Baldrige Awards. He is the author of The Baldrige Quality System, Uncommon Sense, and Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companiesn all published by Wiley.

CHRIS THOMAS is a professional writer. This is her sixth?textbook for John Wiley?& Sons.

ARNOLD WEIMERSKIRCH is Vice President of Corporate Quality at Honeywell, Inc. and former chairman of the panel of judges for the Malcolm Baldrige National Quality Award. He holds BS and MS engineering degrees from the University of Minnesota.

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