Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow (Paperback) (ISBN-13: 9781932828047)

t last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you'll find detailed, illustrated discussions about: * The importance of process* Process mapping* Key stakeholders' roles and responsibilities* The ten-step process redesign methodology* Process improvement and creating the process team* The four lenses of analysis* Customer report cards, benchmarking, and best practices* Process redesign case studies* Design principles for process redesign* Barriers to process redesign* Becoming a process-focused organization* Building cross-department process management* Using information technology in process managemen

Author: Dan Madison
ISBN-10: 1932828044
ISBN-13: 9781932828047
Publisher: Paton Professional
Language: English
Published: 08/12/2005
Pages: 328
Format: Paperback
Weight: 0.97lbs
Size: 9.02h x 5.98w x 0.69d