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Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. Of interest to those in public management, service operations
Author: Zoe Radnor
ISBN-10: 0367870568
ISBN-13: 9780367870560
Publisher: Routledge
Language: English
Published: 12/12/2019
Pages: 462
Format: Paperback
Weight: 1.60lbs
Size: 9.10h x 6.10w x 1.30d
Zoe J. Radnor is Professor of Service Operations Management at Loughborough University, UK
Nicola Bateman is a Senior Lecturer in Operations Management at Loughborough University, UK
Ann Esain is a Lecturer in Logistics and Operations Management at Cardiff University, UK
Maneesh Kumar is a Senior Lecturer of Service Operations at Cardiff University, UK
Sharon J. Williams is an Improvement Science Fellow with the Health Foundation and an Associate Professor at Swansea University, UK
David M. Upton is American Standard Companies Professor of Operations Management at the Saïd Business School, University of Oxford, UK
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