QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life (Hardcover) (ISBN-13: 9780399152337)

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization--or individual--can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ The Question Behind the Question(R), Miller explains how negative, ill-focused questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions--QBQs--such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.

THE QBQ PROMISE

This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.

QBQ was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.

Author: John G. Miller
ISBN-10: 0399152334
ISBN-13: 9780399152337
Publisher: Tarcherperigee
Language: English
Published: 09/09/2004
Pages: 115
Format: Hardcover
Weight: 0.62lbs
Size: 8.30h x 5.80w x 0.70d

Review Citation(s):
Publishers Weekly 08/23/2004 pg. 49
Library Journal 09/15/2004 pg. 73