Quality First: A Practical Guide to TQM for Small Business Leaders (Paperback) (ISBN-13: 9798291601983)

Total Quality Management, TQM- is a comprehensive approach aimed at improving the quality of products and services through ongoing refinements in response to continuous feedback. At its core, TQM seeks to cultivate a culture where all employees pursue quality as a shared responsibility. This philosophy emphasizes the importance of understanding customer needs and expectations, integrating those insights into every aspect of the organization, and fostering a commitment to quality at all levels. For small businesses, implementing TQM can be a powerful strategy to enhance operational efficiency, customer satisfaction, and overall competitiveness.

Author: Harvey McDonnell
ISBN-13: 9798291601983
Publisher: Independently Published
Language: English
Published: 07/08/2025
Pages: 60
Format: Paperback
Weight: 0.21lbs
Size: 9.00h x 6.00w x 0.12d