Quality in Student Financial Aid Programs: A New Approach (Paperback) (ISBN-13: 9780309048774)

Federal financial aid for postsecondary education students involves both large expenditures and a complex distribution system. The accuracy of the needs-based award process and the system of accountability required of the 8,000 institutional participants are the focus of this book. It assesses the current measures of system quality and possible alternatives, such as a total quality management approach. The analysis covers steps to eliminate sources of error--by reducing the complexity of the application form, for example. The volume discusses the potential for a risk-based approach for verification of applicant-supplied information and for audit and program reviews of institutions.

This examination of the interrelationships among the aid award and quality control activities will be of interest to anyone searching for a more efficient aid system. The book can also serve as a case study for other government agencies seeking to examine operations using modern quality management principles.

Author: National Research Council,Division of Behavioral and Social Scienc,Commission on Behavioral and Social Scie
ISBN-10: 030904877X
ISBN-13: 9780309048774
Publisher: National Academies Press
Language: English
Published: 02/01/1993
Pages: 264
Format: Paperback
Weight: 0.93lbs
Size: 9.00h x 5.99w x 0.67d