Quality Management for IT Services: Perspectives on Business and Process Performance (Hardcover) (ISBN-13: 9781616928896)

Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.

Author: Claus-Peter Praeg
ISBN-10: 1616928891
ISBN-13: 9781616928896
Publisher: Business Science Reference
Language: English
Published: 10/15/2010
Pages: 350
Format: Hardcover
Weight: 2.40lbs
Size: 11.30h x 8.60w x 0.90d

Review Citation(s):
Reference and Research Bk News 04/01/2011 pg. 93