Quality Management in Hospitality Industry (Hardcover) (ISBN-13: 9781639874699)

Quality management is a holistic approach towards the goods and services being offered by any business firm. It focuses on the end-product as well as the processes and means involved in achieving it. Quality management plays a crucial role in the hospitality industry. It helps in regulating all the varied sectors of hospitality such as housekeeping, food service, front desk, facility management, etc. This textbook elaborates the various sectors of the hospitality industry in which quality management is applied and the processes to regulate quality. It will serve as a reference to all those associated with the hospitality industry at various levels.

Author: Elizabeth Morgan
ISBN-10: 1639874690
ISBN-13: 9781639874699
Publisher: Murphy & Moore Publishing
Language: English
Published: 09/20/2022
Pages: 233
Format: Hardcover
Weight: 1.71lbs
Size: 10.88h x 8.00w x 0.56d