Quality Management: Theory and Application (Hardcover) (ISBN-13: 9781439813805)

Quality is not an engineering discipline, but a business practice. Dr. Peter D. Mauch offers his expertise in this groundbreaking book, demonstrating the necessity of quality as a sustained management activity. Divided into five sections, the book covers staffing, motivation, control, planning, and organization. It offers quality management practices and discusses the impact of managing for quality throughout an organization. The book addresses the alignment of individual departments to maximize quality, business planning and success metrics, record keeping, and department level quality control implementation and deviations.