Recent Trends in Shared Services: Insights from a Study Tour to Malaysia (Paperback) (ISBN-13: 9783389147788)

Anthology from the year 2025 in the subject Business economics - Business Management, Corporate Governance, Baden-Wuerttemberg Cooperative State University (DHBW) (BWL-Dienstleistungsmanagement), language: English, abstract: Many multinational enterprises use shared service centers (SSCs) that centralize large parts of internal service functions. Developments such as digitalization, robotic process automation and the event of generative AI, the COVID 19 pandemic, changes in society and the labor force, evolving capabilities and expectations of shared services have all contributed to significant changes in shared service strategies and operating models, service offerings and operations. Drawing on insights from a study in Malaysia, this volume contains insights on recent trends in shared services and Global Business Services (GBS) organizations in the areas of service delivery and operating model, the future of work, managing the workforce, optimizing process performance, automation, digitalization and AI.

Author: Dirk Klimkeit
ISBN-10: 3389147780
ISBN-13: 9783389147788
Publisher: Grin Verlag
Language: English
Published: 09/05/2025
Pages: 142
Format: Paperback
Weight: 0.39lbs
Size: 8.27h x 5.83w x 0.33d