Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society by Kurokawa, Toshiaki

Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society (Paperback) (ISBN-13: 9781606497845)

Vendor: Toshiaki Kurokawa
Product type: Books
Format: Paperback
$21.99
$21.99
$21.99
Subtotal: $21.99
Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society by Kurokawa, Toshiaki

Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society

$21.99
Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society by Kurokawa, Toshiaki

Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society

$21.99
Format: Paperback
Description
Description
x
This book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. The book will cover topics such as mindset and preparation for service design as well as prototyping and testing the service design. Introduction on design thinking is discussed and design thinking toolkits are provided - a useful tool for the reader to implement. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail.

Author: Toshiaki Kurokawa
ISBN-10: 1606497847
ISBN-13: 9781606497845
Publisher: Business Expert Press
Language: English
Published: 08/10/2015
Pages: 88
Format: Paperback
Weight: 0.33lbs
Size: 9.00h x 6.00w x 0.22d
By Toshiaki Kurokawa
By Toshiaki Kurokawa
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Toshiaki Kurokawa is an ICES (http: //www.standards-education.org/) founder and an independent design thinker, directing Design Thinking Research & Education at his home in Machida, Tokyo. His consultation experience and expertise cover those areas such as design thinking education, science and technology trends and foresight, education about standardization, ICT Deployment including cloud computing and crowdsourcing. Mr. Kurokawa graduated from University of Tokyo in computational mathematics and has been engaged in research and engineering at Toshiba, IBM, SCSK Corporation, and Kanazawa Institute of Technology. He has published 14 books in Japan and has spoken at worldwide events. He has also published numerous papers on education about standardization, ICT and Design Thinking at such journals as Science & Technology Trends - Quarterly Review.

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