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If you had to rebuild the IT helpdesk from the ground up, how would you do it?
Service Desk Superhero is a comprehensive, step-by-step guide in transforming the service desk from mediocre to excellent Be an I.T. superhero Turn the service desk around, improve the business, and catapult your career In this book you will learn: ✅ How to lay the foundation that will ensure optimal service desk success
"I wish I had a book like this years ago The Service Desk industry can really benefit from the research and advice from Service Desk Superhero. I'm certain that businesses will see tremendous improvements in the way IT incidents and requests are handled if they follow Mike's advice." -- J. M., IT Consultant and Business Systems Analyst, CGI
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