Service Encounters in Tourism, Events and Hospitality: Staff Perspectives by Firth, Miriam

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Hardcover) (ISBN-13: 9781845417277)

Vendor: Miriam Firth
Product type: Books
Format: Hardcover
$129.95
$129.95
$129.95
Subtotal: $129.95
Service Encounters in Tourism, Events and Hospitality: Staff Perspectives by Firth, Miriam

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives

$129.95
Service Encounters in Tourism, Events and Hospitality: Staff Perspectives by Firth, Miriam

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives

$129.95
Format: Hardcover
Description
Description
x

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.



Author: Miriam Firth
ISBN-10: 1845417275
ISBN-13: 9781845417277
Publisher: Channel View Publications
Language: English
Published: 01/30/2020
Pages: 208
Format: Hardcover
Weight: 1.04lbs
Size: 9.21h x 6.14w x 0.50d
By Miriam Firth
By Miriam Firth
x

Miriam Firth is a Senior Lecturer at the University of Manchester, UK. Her research interests include vocational education and training, employability, culture and event sustainability.

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